Just wondered what people thought about the package. I'm not sure what I would do with $500 at a VW dealership...
It's a start, I guess. The lawyers are very concerned about what will be giving away by accepting the offer. Agreeing to arbitration in South Dakota? Doesn't sound good. The $500 dealership card. If it could used for parts and service, that would be good. Else I agree with you. At least we have several months to think about it.
Agree it's a start but only if our rights are not taken away. The 3 year roadside assistance package is useless though, for me anyways. Would have preferred a 3 year bumper to bumper warranty.
I plan on using my towards tires, just a thought.
Volkswagen is really doing their best in regaining their customer's trust.
I can tell you this, my average service costs for my 2014 passat have been around $400 - $500 since ownership. This is mostly contributed to the constant freezing door latch issues in winter months, as well as the Ad Blue sensor issues that I have continually had multiple times. Oh, I almost forgot to mention that the 20k, 40k, 60k services are very expensive. over $600. I currently have 80k on my vehicle. So fear not, there are plenty of ways to spend the $500, and in many instances on one visit alone. This is especially true given that VW care cares less once you hit the warranty mileage, your on your own after that.
Giving me a dealer credit doesn't regain the lost trade in value of the car. Paid premium price for a diesel engine & higher fuel cost & now trade in is less that gas powered. I would have rather had an extended warranty than what's being offered...
2014 Beetle Convertible TDI
I'm still considering the Goodwill Package and just found this comment in an article online "To get the cash, you must get the recall repair done first". Source: http://www.autonews.com/article/2015...an-opportunity Does anyone know if this is true?
Re-read the article, the writer states that they should have added the repair to the numerous visits that is required to activate the cards and then the visits to redeem the dealer credit.
"As long as that’s the case, VW ought to have added one more hoop to its obstacle course: To get the cash, you must get the recall repair done first."
Getting the repairs first is absolutely NOT true. You receive a $500 VISA card that can be used anywhere, and a $500 Gift Card that can only be used at a VW dealer. The catch is that both cards expire one year from the day you apply according to my local dealer. This dealer in nearby S. E. PA had decided to allow the customer to exchange the VW national Gift Card for a non expiring debit card good only at this dealer. Have till the end of next Oct to decide on that. Already spent the VISA money.
The dealer in Delaware where I purchased my Passat is accepting the dealer card and in exchange is providing the owner with a $500 line of credit with no expiration date. Like the post above, this then limits you to that particular dealership. No biggie as I see it.
Bel Air, MD USA
I just applied for the package and in Canada it appears to be the same as what folks in the US have been offered ($1000 with $500 to be used at the dealership and $500 anywhere credit cards are accepted, plus the 3 years no-charge roadside assistance). I think it's an adequate gesture from VW. The information provided states that it does not forfeit the right to take legal action should you chose to do so in the future. It's simply a goodwill gesture for the continued patience of owners while VW works to find a solution for our vehicles.
Thought VW would address the US$/CAN$ exchange rate and provide owners in Canada $1400 Canadian. Guess not. Oh well.
TDI owner (01-20-2016)
It has been over six weeks since I applied for the package and have not seen a cent nor a response to my enquiries.
Did you receive the package? I get no replies when I enquire. It has been over 6 weeks since I applied from VW Canada.
I received mine. It said it would take approx. 4 weeks - hope you get it.
I am a family member of a Canadian 2012 Passat TDI owner who has recently transferred to a new job in the US. VW Canada told her to wait until she had moved to apply for the Goodwill cards. Two days prior to her leaving Canada, VW America informed her that it could not provide a compliancy certificate. She had no alternative but to take the car. She now cannot register the car in Oregon, and therefore cannot insure or plate it there either. A Canadian VW dealer closest to her location offered only $5000. CDN to buy it. It is less than four years old and cost about $36,000. CDN. She does not have the option of driving it until it "dies" and is faced with shipping it back and storing it until she decides what to do. To add insult to injury, she cannot hope to obtain the goodwill cards unless she shows up in person, with the car. Don't tell me VW is doing everything they can for owners. They have done nothing to help her and blamed her for leaving Canada without the compliancy certificate "in her hands"!